Hi! We are here to help

If you have any question, suggestion or need more information please visit the FAQ section or contact us. We will be happy to help you.


Do you ship to my country?

We ship our eBike to Europe (Incl. UK, CH, NOR,), USA and Canada. Unfortunately, we are not able to ship to PO Box and APO/FPO addresses. Please be aware that some remote areas or islands are restricted to be shipped.

What if I got the wrong color, model or the wrong size?

Please contact us at and tell us your order number.

How long does the battery take to charge?

The battery is fully charged after 3-4 hours and just after 2 hours 80% of the charge level has already been reached.

If you are not going to use your Crow bicycle just after fully charging the battery, charge it to approximately 60%. This means 3 to 4 LED lights on the charge control indicator near the charging port.

Is there a warranty? Where can I get my Crow serviced? What about spare parts? Can any bike shop assist me?

Yes! We use high quality components and are in this for the long run. If you need any support at all you can reach our Europe Based support team by email. All Crow bikes are covered by the legal warranty, but we are really confident in our frames and forks and this is why we give you without any cost an extended voluntary guarantee of 4 more years.  All parts are covered from defect or fault. If anything should fail outside normal wear and tear or rider damage.


Av. de los Reyes, 3, Nave 1,

28770 Colmenar Viejo, Madrid


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